[ Introduction]

If you have any problems with email, please refer to this page.

First of all, when placing an order, please refrain from using carrier email (au, docomo, Softbank, etc.) or iCloud email as you may not receive emails.

Once your order has been successfully completed, we will send an order confirmation email to the email address you entered when placing your order.

If you have not received the email, please check the following:


If you don't receive an email in your regular inbox:

It may be automatically sorted into your spam folder.
Please check your spam folder.

[If capacity is insufficient]

For customers using iCloud Mail, there is a possibility that emails may be rejected due to insufficient storage space. Please be sure to check your storage space to see if you can receive emails.


[If a domain is specified]

*If you are using carrier email (au, docomo, softbank, etc.), please check the following two points in your settings.

① Cancel spam mailbox settings
② Setting up emails from info@thats-life.shop

The setup method varies depending on the model. Please refer to the website and set it up yourself. (If you are unable to set it up or have further inquiries, please contact your mobile phone company or manufacturer. Please note that we cannot assist you here.)