For first-time customers
Notes on using this shop
*If you are using this service for the first time, please be sure to check the following before purchasing.
*If you purchase this product, we will assume that you have confirmed the following information.
1. Points to note when ordering
① Regarding delivery addresses
We have been receiving a lot of incorrect delivery addresses. Please make sure to enter the correct address, and if you live in an apartment, be sure to include the apartment name and room number.
Please note that we cannot change the delivery address after an order has been placed.
In addition, if re-delivery is required, you may be charged a re-delivery fee. Please note that we will handle each case as follows:
- In the case of an incorrect address due to customer reasons such as long-term absence or incorrect input of order information: Customer pays the shipping cost
- In the case of an address error due to our reasons, such as a wrong delivery address: We will pay the shipping fee.
② Payment method and payment deadline
Payment can be made by credit card, Apple Pay, Google Pay, PayPal, QR code payment (PayPay, Merpay, LINE Pay), and Paidy.
③ Issuance of receipts
- Credit card : Please use the statement issued by your credit card company as your receipt.
*Normally, our shop does not issue separate receipts. If you would like us to issue a receipt for you due to unavoidable circumstances, please contact us. We will send you a receipt in PDF format via email.
④Changes after placing an order
We are unable to accommodate requests for size, color, or design changes after an order has been placed due to limited stock.
Additionally, the system does not allow for the addition of coupons or changes to payment methods.
Please make sure that your order information is correct before placing it.
⑤ Regarding fraudulent purchases
Please note that even if your purchase is confirmed, any orders that are determined to be fraudulent may be canceled automatically or manually.
⑥Purchases by minors
Minors must obtain parental consent before placing an order.
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《2. Regarding product shipping》
①About shipping and delivery
Please check our shipping policy .
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3. Important points to note regarding the product
① About the condition of the product [General]
- Product images are for illustrative purposes only and may differ from the actual product.
- The color of the product may differ from the image due to lighting conditions and lighting conditions indoors. It may also differ depending on the characteristics of each monitor.
- The listed size is the manufacturer's indicated size and may differ from the actual size.
② About the condition of the product [Vintage processed products]
- Due to the vintage processing, there may be individual differences in the product and slight differences in color.
③ Product condition [Pigment processed products]
- Due to the nature of the product, the color and dyeing may vary slightly. Please note that the product image is for illustrative purposes only.
- This product is dyed, so the color may fade when washed depending on the detergent used and water temperature.
Also, if you wash this item with other clothing or products, the color may transfer, so please wash it only with the item you purchased. - Please note that even for the same product, there may be individual differences in color fading and discoloration depending on how it is worn and washed.
- Please handle with care as color may transfer if the product is rubbed vigorously against clothing when wet.
- Please note that there may be some fraying due to the washing process.
Please understand this before purchasing.
Please note that we will not accept any returns or exchanges for reasons related to the above product condition notes.
④ Precautions when opening
- Please refrain from using sharp objects such as cutters to open the package as this may damage the product.
*Please note that we will not accept returns or exchanges if the product is damaged by the use of a blade.
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《4. Important points regarding product cancellations and returns》
①About cancellations and returns
Please check our refund policy .
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5. Regarding inquiries
① Reception hours
Our shop accepts inquiries 24 hours a day through our inquiry page .
② Regarding replies
We will respond to your inquiry within 3 business days.
Business hours: 10:00-18:00 (weekdays only)
③ Regarding inquiries that cannot be handled
We are unable to respond to the following types of inquiries as they will interfere with the smooth running of our shop.
- About inventory
- Resale
- Shipping date and time
We are also unable to respond in the following cases:
- If customer information is missing
- If false information is stated
Please be aware of this.
If you do not receive a reply to inquiries other than those listed above, it is possible that there is a problem with your email settings. In this case, please check the email settings .